Can I Do It Again?

Once you’ve done the room, obviously you would ruin the show for other participants. However if you would like to come back with another group of friends, we allow one free observer to game. You won’t be allowed to help in anyway, but you can enjoy watching your friends try.

What Happens if I'm Late?

The game begins at exactly the time prescribed. If you are late you will not be allowed into the room. If another show that day has openings, we will try to accommodate, however there will be no refunds. Please try to arrive at least 15 minutes before the game begins.

Do I need to have 12 people to go?

The maximum capacity of each game is 12, but you do not have to have 12 people in your group to play the game. We will put you with other gamers.

Can I use my cell phone?

Cell phones, cameras, and other electronic devices are not allowed into the room.

Is there an age limit?

Yes. Participants must be at least 7 years of age.

Can I participate if pregnant?

Pregnant women, especially in the third trimester, should evaluate if they would like to be involved in a room where escape room guests often run around, please call our customer service number to find out which room may be best.

What do I need to bring with me?

Bring your inner detective. Nothing else is required or allowed into the room.

Can I just have my group in a room?

If you want to have just your friends or family experience the game, simply purchase all the tickets for a show.

Can I change my booking?

Please try to only book your show if you know you are available. However, we will try to accommodate changes two days in advance of the show time.

Do I have to be really smart?

Nothing in the game requires special training or skills. You just have to be willing to work as a team and be persistent.

What is the refund policy?

Like sporting events and other attractions, we do not give refunds under any circumstances.

How do I use a voucher code?


  1. Choose the date, time, and number of participants.
  2. Enter your name, email, and phone number. Then the payment window will pop up.
  3. Underneath all of the price listings, there will be a button that says “Have a Code”.
  4. Press the button, and you can enter your voucher code. If it’s a Groupon, then it’s an 8-letter code.

*only one voucher code allowed per reservation